Terms of Service

Kyma is the professional coaching and counseling practice of Ana [Cognome / Surname], operating from Italy and serving clients internationally — including a long-standing community across the United Arab Emirates and the wider Gulf.

By using kymatalk.com or by booking a discovery call, you enter into an agreement with Ana [Cognome / Surname], trading as Kyma. The website and the services described on it are governed by the present Terms of Service together with our Privacy Policy and Cookie Policy.

Kyma offers coaching and counseling — supportive, conversational work focused on clarity, decision-making and growth. It is not psychotherapy. Ana is not acting in the capacity of a licensed psychotherapist, psychologist or psychiatrist within the meaning of Italian Law No. 56 of 1989 or of UAE Federal Law No. 8 of 2019 on Public Health, and the words “therapy”, “therapist”, “psicoterapia” and «علاج نفسي» do not describe these services.

If your situation requires clinical care — for example, a diagnosed mental-health condition, suicidal ideation, or acute psychiatric distress — please consult a qualified medical professional or, in an emergency, the local emergency services.

We offer a complimentary 30-minute discovery session, and three structured packages of 7, 10 or 15 sessions. Sessions are delivered online — typically via Google Meet, Zoom or WhatsApp video — at a time scheduled by mutual agreement.

Session length is normally 60 minutes unless agreed otherwise in writing. The content and pace of each session are tailored to the client. Recordings are not made unless both parties agree in writing in advance.

The discovery session is free of charge. Packages of 7, 10 or 15 sessions must be paid in full before the first paid session takes place; payment terms and the chosen package will be confirmed in writing by email before any sum is requested.

Once a package is purchased, sessions are non-refundable. Unused sessions within a purchased package are not refundable in money but may, at Ana’s sole discretion, be rescheduled within a reasonable window.

Individual sessions may be rescheduled at no cost with at least 24 hours’ notice. With less than 24 hours’ notice — or in the case of a no-show — the session counts as used.

Prices are discussed during the discovery session and confirmed in writing before any purchase. The primary currency is the Euro (EUR); we may also accept the UAE Dirham (AED) on request, at the exchange rate prevailing on the date of invoice.

Where invoicing is required by Italian tax law, an invoice will be issued and the relevant records retained as set out in our Privacy Policy.

Everything you share with Ana in the context of coaching or counseling is treated as strictly confidential. Confidentiality is honoured under both the Italian framework of professional secrecy applicable to counseling activity and the UAE expectations of professional conduct.

Limited exceptions apply only where required by applicable law — for example, where a credible threat exists to your life or that of a third party, or where a court of competent jurisdiction issues a binding order. Wherever possible we will discuss any such disclosure with you in advance.

The Kyma name, the kymatalk.com domain, the visual identity, the monogram, the photography, the written content and all other elements of the site are the intellectual property of Ana [Cognome / Surname] or of her licensors, and are protected by Italian, EU and UAE copyright and trademark law.

Nothing on the site grants you a licence to reproduce, adapt, republish or commercially exploit those elements without our prior written consent. You retain ownership of anything you share with us during a session.

When interacting with us — through the site, by email, on WhatsApp or in a session — you agree to behave with the same respect we extend to you. Harassment, threats, hate speech and unlawful conduct are not tolerated, in accordance with the principles of Italian civil and criminal law and of UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

You agree not to record any session — in whole or in part, by audio, video or transcript — without Ana’s prior written consent, and not to reuse session material for commercial purposes.

Our services provide guidance, reflection and support. They do not constitute medical, psychiatric, legal, tax or financial advice, and you should not act on them as if they did. You remain solely responsible for the decisions you take in your own life.

To the maximum extent permitted by applicable law, our total aggregate liability to you in connection with the services is limited to the amount you have actually paid to Kyma in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits any liability that cannot lawfully be limited — including, in Italy, liability for fraud or gross negligence.

For clients resident in the European Economic Area, these Terms are governed by Italian law and any dispute is referred to the exclusive jurisdiction of the [Foro competente — Ana to confirm her city]. Where you act as a consumer within the meaning of Italian Legislative Decree 206/2005 (the “Codice del Consumo”), the mandatory court of your place of residence applies.

For clients resident in the United Arab Emirates, these Terms are governed by the federal law of the UAE — including Federal Law No. 15 of 2020 on Consumer Protection — and any dispute is referred to the competent Dubai Courts; or, where the parties so agree in writing, to the DIFC Courts under their opt-in jurisdiction.

Where the two regimes diverge, the client may elect to rely on the regime that is more protective of their interests.

Before initiating any formal proceedings, you agree to first contact us — by email at ana@kymatalk.com, or on WhatsApp — to seek an amicable resolution. We undertake the same. Most concerns can be addressed in a single, honest conversation.

Where amicable resolution is not possible, the dispute will be referred to the courts identified in section 10 above.

Material changes to these Terms will be communicated to active clients before the next session is booked, and posted here with a new “last updated” date. Minor updates — typographical corrections, structural clarifications — are posted with a new date only.

Continued use of the services after a material change indicates acceptance; if you do not agree, you may close your engagement subject to section 4 above.

Questions about these Terms? Write to ana@kymatalk.com or reach us on WhatsApp at +971 50 323 1302 (Dubai) or +39 333 328 5099 (Italy).